office 365 knowledge management

Using Microsoft Office 365 for Knowledge Management

Effective Knowledge Management means getting the right knowledge to the right people, at the right time. This empowers the end user to take the effective action and make the informed decisions.

Apps in Office 365 help to capture, store, share and utilise information, creating knowledge. So which Apps do we use to do this? We will explore using Microsoft Teams and OneNote for both personal and organisational knowledge management.

  • Time:12:00pm AEST
  • Price: $99
  • Skill Level: Beginner
  • Duration: 75 mins
  • CPD hours: 75 mins


  • Live Q&A
  • Instructor Led
  • Class size (max): 25
  • Exercise Materials
  • Great Reviews
  • Recorded Playback

Learning Outcomes in a Nutshell

In this session we will learn how to use Teams as a knowledge base, integrating OneNote and Wiki Pages. We will explore the basics of teams, conversations, recording meetings and OneNote. OneNote is the go-to app for Personal Note keeping. We will explore how to use this effectively, integrate it in Teams and how this can be shared online in meetings. We will also look at how to create and use a Wiki Page in Teams.

Course Content
Microsoft Teams Purple LogoWhat is Knowledge Management?
  • Six Elements of Knowledge Management
  • Aligning knowledge management and business objectives
  • Connecting, Collecting, Organising

Microsoft Teams Purple LogoCollaboration in Teams

  • Conversations
  • Reducing unnecessary communication with Activities
  • Private group chats
  • Meetings and stored recordings of meetings
  • Collaborative Calendars

Microsoft Teams Purple LogoDocument Management

  • Collaborative Draft Documents
  • Shared Workflows and Approvals
  • Shared standard Templates
  • Shared Documents

Microsoft Teams Purple LogoUsing Teams for Memory

  • Create Wiki Page in Teams
  • How to use Wikis
  • Connected SharePoint Libraries
  • How to Navigate Libraries
  • OneNote
  • Using Tabs in OneNote

Course Prerequisites
There are no prerequisites for this course. To get the most out of this webinar, make sure you have the software ready to go.

Skill Requirements:

  • This course is designed for Beginner to Intermediate users

Software Requirements:

  • Modern Browser
  • Office 365 Online to apply learning post course

Meet our Trainer

Jason Leiper has over 20 years experience delivering IT, Management and Administration training.  With a Bachelor’s degree in IT and Communication and extensive experience in Education, Government and the Private sector, he has a keen interest in personal and organisational knowledge management and productivity. After leading a  University’s Records Management office, Jason has continued to develop his knowledge in this area.

Jason has been a lead Trainer in our Brisbane office for over two years and continues to excel, learning new skills everyday and helping people get things done!


How our Webinars Work

  • Click Book Now, select your Webinar and Sign Up
  • Receive Email with Login Details
  • 5 Days ahead of course check your login credentials work
  • Day of course Log On to join the Webinar
  • Q&A session will be facilitated and explained by the presenter

Why train with Excel Consulting?

“We are passionate about Professional Development and continue to invest in our trainers, courses and material so our students can achieve fantastic learning outcomes.”


Instructor Led


Remote Login




Short Sessions


Expert Trainers


Live Q&A

Book Now or if you are eager to learn more, check out our face-to-face Office 365 Courses.